|Dreamhost vs Lunarpages 2011|
Honesty or Reliability? I think most individuals would select reliability over honesty. If that's the case, then Dreamhost has trumped the business model of Lunar pages. This article intends to look at the enterprise implications for the hosting corporations of their two totally different strategies, and the outcomes for their backside line and total customer appeal. The 2 companies have somewhat of a rivalry happening, partially because of them being comparatively related in scope and dimension and thus good comparisons could be drawn between the two.
While Lunar pages has starkingly trustworthy omissions of any error on their "standing" weblog, Dreamhost has far less updates on their weblog and is generally towards frank omissions of error. The Lunar pages strategy, is that by reporting on any error, and assuring the purchasers they are being handled, has a twofold benefit.
First, the strain on customer support will be diminished by clients who experienced that problem, however can relaxation relaxed that it is being deal with. Second, for those who did not feel the error, they'll have a look at all the previous problems that have been skilled and their fast resolutions and feel assured in any future error that it's being resolved. Also, this methodology led to their casual addressing of a problem earlier this year.
A simple Lunar pages "typo" triggered the prior Lunar pages billing cycles to have nearly $2 million in faulty charges. Because they determined to report this on their weblog, as always, slightly than holding it restricted to knowledgeable notification sent to each consumer directly, many customers who suffered overdraft charges, credit card bills, and other problems felt insulted by their "Do'h" Simpsons reference and other joking references on the subject.
Whereas, the Dreamhost alternatively, does not report every little error on a blog, and usually purges overly-damaging comments on their forums, as opposed to Lunar pages who will accept and deal with these situations. Assuming that ninety% of most errors usually are not felt by the overwhelming majority of site owners who do not dote on their websites continually, maybe reminding them of previous errors might make them uncomfortable. The webmaster will notice a delay in service occurred that he would not of otherwise known. If that is true, Dreamhost will benefit from that ignorance, and Lunar pages will suffer from needlessly worrying their users.
One may argue Lunar pages's methodology may foster dissent, and finally enable fellow Lunar pages customers to band together in dissent, perhaps forming vital websites themselves, Dreamhost' method suppresses it and results in far less essential pages being developed, as there isn't any basis for fellow Dreamhost users to speak their issues and be taught the extent of any failures.
The proof is within the pudding, maybe, and the very fact is Dreamhost does barely lead Lunar pages in income and growth. As one merely searches for Lunar pages, you'll find via google 3 times more Lunar pages complaints within the type of important webpages, 34,000 outcomes for the time period "Lunar pages complaints", whereas Dreamhost has an amazingly small number of 12,000 for "Dreamhost complaints". Lunar pages has certainly had more problems, failing to outlive the LA blackouts as Dreamhost did (each are based within the greater LA area).
So whether or not their comparative successes rely on solely this factor is in fact unfaithful, it does nevertheless, play into their successes or failures of marketing their product. Maybe at this level it's unimaginable to deem one method a complete failure or success. Solely time will tell.
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